What is covered under the plan?
The following coverage starts on the date of plan purchase and provides benefits above and beyond the manufacturer’s warranty:
The following coverage starts after the manufacturer’s warranty period:
What is not covered under the plan?
Additional exclusions apply. See Terms and Conditions for complete list.
How do I know if my product is portable and includes coverage for drops, spills, and cracked screens?
Portable products are designed to be transportable by the manufacturer and intended to be easily carried while in use. Examples of portable products are laptops, tablets, cameras, portable gaming devices, portable speakers, headphones, voice recorders, fitness trackers, portable drills, baby monitors and hand mixers.
When does my plan start?
Your plan starts the day you purchase the plan.
How long will my plan cover my new product?
Your confirmation email will tell you how long your product is covered. You can also find your plan coverage details by searching “Asurion” at amazon.com/orders.
How does the manufacturer’s warranty work with my plan?
During the manufacturer's warranty, the manufacturer typically covers most failures, except for accidental damage from handling and failures due to a power surge. If you have an issue during the manufacturer’s warranty, we can help connect you with the manufacturer.
Do I need to register my product?
You are not required to register your product - it is optional. If you would like to, please click here to save your digital receipt making it easier to file a claim in the future.
How do I file a claim?
You can complete your entire claim online - it’s the quickest and easiest way to get your product back up and running.
Is there a waiting period before I can file a claim?
There is no waiting period. A claim can be filed anytime after purchase if the failure is covered.
What do I need to file a claim?
Your order receipt for the plan as well as your product receipt will be needed. A copy of your order receipt for your plan can be found on amazon.com/orders; then, search “Asurion,” find the correct plan, and click “Invoice.”
Can I cancel my plan?
You may cancel your plan anytime (with a full refund if canceled within the first 30 days). After 30 days, you will receive a prorated refund.
How do I cancel, if needed?
Visit amazon.com/orders> and search “Asurion.” Find the plan you wish to cancel. Within the first 30 days, click “Cancel Policy.” After 30 days, click “Contact Seller” and select “Return Product” as the subject.