What is covered under the plan?
The following coverage starts on your date of plan purchase:
The following coverage starts after the manufacturer’s warranty period:
What is not covered under the plan?
Additional exclusions apply. See Terms and Conditions for complete list.
When does my plan start?
Your plan starts the day you purchase your plan and continues for 3 years, as indicated on your confirmation email. You will be billed monthly.
How long will my plan cover my new product?
Your plan will cover your mobile phone for 3 years from the date of product purchase, as long as you continue paying the monthly fee or your plan hasn’t been fulfilled.
How does the manufacturer’s warranty work with my plan?
Your plan does not replace the manufacturer’s warranty, but does provide additional coverage during that time. After the manufacturer’s warranty expires, the plan continues to provide some of the manufacturer’s benefits as well as additional benefits. If you experience a malfunction covered by the manufacturer’s warranty, please contact the manufacturer or seller. If you have any issues contacting them, we can help.
Do I need to register my product?
You are not required to register your product - it is optional. If you would like to, please click here to save your digital receipt making it easier to file a claim in the future.
How is the service fee determined?
The service fee is based on price of phone and fulfillment method. The fulfillment method (repair or replacement) is determined by Asurion based on phone type, issue and parts availability.
See Service Fee table below:
| Phone Price | Repair/Reimburse | Repair | Replacement |
|---|---|---|---|
$200-249 |
$19 |
$29 |
$69 |
$250-399 |
$29 |
$39 |
$79 |
$400-699 |
$39 |
$69 |
$129 |
$700+ |
$49 |
$89 |
$159 |
What are the various repair or replacement options Asurion has to fulfill my phone claim?
| Local Repair |
|---|
|
Local Repair |
| Repair |
|---|
|
Carry-In In Home Repair Mail-In |
| Replacement |
|---|
|
Advanced Exchange Reimbursement |
What is covered under tech support?
We make sure you get the most from your new product - from set up and troubleshooting to connecting to other devices - we help keep you up and running 24/7. See plan confirmation email for tech support phone number.
How do I file a claim?
You can complete your entire claim online - it’s the quickest and easiest way to get your product back up and running. Most claims are approved within minutes.
Is there a waiting period before I can file a claim?
There is no waiting period. You can file a claim any time after purchasing your plan if your mobile phone experiences a covered malfunction.
What do I need to file a claim?
You will need your Amazon order number for your Asurion plan, which can be found in your order confirmation email or by going to Your Memberships and Subscriptions and searching “Asurion.” You may also be asked to provide a copy of the plan and product order receipts.
Is there a limit to the number of claims I can make?
No, but there is a limit to the total amount payable on claims for your covered phone. For any single claim, the limit is the replacement cost of the phone (determined by Asurion and not to exceed the purchase price). For all claims, the limit is the purchase price of the phone.
Is there anything I need to do to prepare my phone for service?
If applicable, please remove all batteries, SIM cards, and memory cards before placing the phone in the return envelope. Please also back up and unlock your phone. Our tech support team is also available to help you make sure everything is backed up and will even help you transfer content back to your new phone.
How and when will I be billed for my monthly plan?
The credit card used to purchase the plan will be billed on the same date each month based on purchase date. For example, if you purchased the plan on Dec. 5th you will be billed on the 5th of each month for 3 years. Your credit card will be billed directly by Amazon, and will be listed as a charge from “Amazon Digital Services” on your credit card statement.
What if I need to change the credit card being billed each month?
Simply log in to your Amazon account and update the credit card under Your Memberships and Subscriptions.
Can I cancel my plan?
Yes. You may cancel your plan anytime. You have 30 days after the expiration to file a claim for a failure that occurred during the term of the plan.
How do I cancel, if needed?
Please follow this link to cancel your plan on your Amazon account.